The class teacher is usually the first point of contact with parents/carers and will be able to resolve many of the problems which arise.
A Coaching system enables us to know our young people even better, and meets the government recommendation that each child should have an identified adult who knows them well. Each pupil in High School and Post 16 is a member of a small Coaching group. They meet weekly to discuss a wide range of issues. Pupils remain with their small Coaching group throughout their life in High School and Post 16, so that they can establish a strong relationship with their coaches. As they get older, they become mentors for younger members in their Coaching group, thereby creating a caring family relationship.
Ofsted 2009 states, "Pastoral arrangements have been greatly enhanced by the introduction of the Coaching system that assigns each pupil to a named staff member who oversees their welfare and provides guidance. This is popular with the children. They feel safe knowing that they have an adult who is on their side and will always listen to them. The school gives the highest priority to the well-being of its pupils. Child protection procedures are known to all the staff and the Child Protection Policy is regularly reviewed. Thorough assessments are made of the risks involved in journeys, visits and other activities. Individual learning and behaviour plans are reviewed regularly and Annual Reviews of Statements of Special Educational Need are carried out very effectively. Liaison between the school and other agencies is outstanding. As a result, pupils and families receive the support they need. Liaison with parents is excellent. It is significantly aided by the work of the Curriculum Parental Support Assistant who plays a vital role in supporting pupils and families from minority ethnic groups. The school promotes good attendance well and actively follows up the small number of incidences of unauthorised absence. Pupils and students are very well prepared for their life after school. They are given excellent opportunities to develop independence and the attitudes and skills that will help them in future training or the workplace."